Voice concierge for hotels and hospitality
The concierge that doesn't live on a phone
AURA is already on the bedside table, on day and night. Guests download nothing and scan nothing: they speak to it in their own language, and it answers.
An app to look for
or a voice in the room
A guest service works only if guests use it. Every extra step, downloading, signing up, looking for the right option, is a reason to give up.
An app or a code to scan
AURA on the bedside table
Questions come at any hour
Guest requests do not follow reception hours. They come before breakfast, when there is one person at the desk, and they come late at night. Guests with a question at midnight often do not ask it at all.
AURA is on day and night. It answers even when reception is closed, and no question is left waiting during shift changes.
In the guest's language
AURA understands and answers in the language of whoever speaks to it, with natural pronunciation, place names included. Foreign guests ask for what they need as they would at home, without searching for words in Italian or English.
For a property with an international clientele it means offering the same welcome to everyone, even at the hours when nobody at the desk speaks that language.
A conversation, not a menu
Guests talk to AURA as they would to a person. They can interrupt it while it answers, and it stops to listen. There are no commands to learn and no phrases to say in a certain way, and the answer comes immediately, with no waiting.
The property's services, at the right moment
Restaurant, spa, late check-out: AURA offers them when the guest feels like it, in the middle of the stay too. Paid requests reach the staff ready to be fulfilled; with the Business plan guests order by voice and the amount goes on the room bill.
AURA also recommends restaurants, nearby events, transport, the city's shops and experiences. The recommendations are chosen by the property, and partner venues are always declared as such.
What changes at the reception desk
Repeated questions, such as breakfast times, the Wi-Fi password or the way to the centre, no longer go through the desk. The staff deal with the requests that need a person, which come from AURA and stay tracked until someone closes them.
The full path of a request is described on the page how AURA works.
The device: nothing to buy
The in-room devices are not bought: they remain Auralink's property and are included in the fee, together with installation and maintenance. The property ties up no capital and can stop the subscription whenever it wants.
- If a device breaks we replace it, at no extra cost
- The devices are renewed on a minimum 36-month cycle
- Installation in every room takes a few days
What people ask us
about the in-room device?
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No. AURA is already in the room and always on: guests just speak to it, with no app, no codes and no account.
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Yes, as with a person: AURA stops and listens to the new question.
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Auralink does. It is included in the fee together with installation and maintenance, and if it breaks we replace it at no extra cost.
Read more
How AURA works
From question to closed request: the panel, the PMS, privacy.
Read →The plans compared
Base, Business and Business Plus, feature by feature: what each plan adds.
Read →Fibre Wi-Fi for hotels
A line per room, work done with the hotel open, and seamless roaming between rooms and common areas.
Read →Put it on the bedside table
for a month
For thirty days AURA works in every room with the functions of the chosen plan, with no fee. At the end you decide on the report.