Hotel Wi-Fi problems start in the evening
During the day the rooms are almost empty and the Wi-Fi seems to work. In the evening guests come back, each with a phone, a laptop and often a connected TV, and they all connect at the same moment.
If the rooms depend on a few shared devices, the bandwidth of each device is split among all the rooms it serves. Guests near the antenna get by, those at the end of the corridor or on the wrong floor do not. For guests, Wi-Fi is part of the room, and if it does not work they see it as a fault of the room.
A fibre and an access point for every room
We bring a dedicated fibre to every room and connect a Wi-Fi access point of its own. The room does not share bandwidth with the others: what happens in the room next door does not slow it down, and the first and last rooms on the corridor run at the same speed.
The same fibre can also carry the in-room TV, the telephone and building systems, each separate from the others. Instead of four installations, with their own cables and devices to maintain, the hotel has one, managed from a single point.
How the network works in detail, from distance to power, is explained on the page about fibre Wi-Fi.
Work done with the hotel open
There is no need to stop the business. The fibre is a thin transparent strand: it is fixed to the wall or laid in existing conduits, with no trunking, no chases to cut and no walls to close up. There is no dust and no demolition, so the rest of the hotel keeps working.
- Installation is organised around the hours the property has available
- The partner crews we coordinate work out of hours too
- The schedule is worked out step by step, after the site survey
The details of the installation are on the page installation without building work.
From rooms to common areas
Lobby, breakfast rooms, restaurant and terraces are rooms like any other: each one gets its own fibre and access point. All the access points form a single network managed by the central device, which hands the connection from one to the next as the guest moves.
A guest leaving the room on a video call reaches the lobby without having to reconnect. We measure this handover room by room during the final testing.
Hotels in historic and listed buildings
Many hotels are in buildings where you cannot cut into a wall or add trunking. A fibre network suits these cases well: the cable is almost invisible, follows corners and skirting boards, and uses existing routes wherever there are any.
For a property spread over several buildings, such as an annexe or a separate wing, distance is no problem: fibre reaches 950 metres with a single cable, against 90 metres for copper.
On the same network, AURA
AURA is Auralink's in-room concierge: a small device on the bedside table that answers guests by voice, in their language and at any hour, and passes the requests that need staff to the team.
Network and concierge are two separate services: you can have AURA without redoing the Wi-Fi, and the fibre network does not require AURA. How it works is explained on the page how AURA works.