AURA plans
Choose by what AURA needs to do
Base answers, Business sells, Business Plus coordinates. The in-room device is the same on all three: the active functions change. The price depends on the plan and the number of rooms.
Each plan
adds a capability
The features of the three plans, side by side: read each row to see what every plan includes.
| BaseAnswers | BusinessSells | Business PlusCoordinates | |
|---|---|---|---|
| In-room voice concierge, 24 hours a day | Included | Included | Included |
| Answers on the property's services, hours and information | Included | Included | Included |
| Local recommendations chosen by the property | Included | Included | Included |
| Staff requests tracked until they are closed | Included | Included | Included |
| Management panel for the whole staff | Included | Included | Included |
| Connection to the PMS you already use | Not included | Included | Included |
| In-house services ordered by voice: room service, breakfast, spa, late check-out | Not included | Included | Included |
| Charges posted directly to the room bill | Not included | Included | Included |
| Report of requests and sales, available whenever you want | Not included | Included | Included |
| Each department with its own queue and response times | Not included | Not included | Included |
| Connection to department systems: restaurant, spa, maintenance | Not included | Not included | Included |
| Service availability guaranteed by contract | Not included | Not included | Included |
| Remote support with guaranteed response times and a dedicated contact | Not included | Not included | Included |
| In-room devices, installation and maintenance included in the fee | Included | Included | Included |
| First month as a trial, with no fee | Included | Included | Included |
Base: answers every guest, at any hour
The Base plan is AURA in its essential function: an in-room voice concierge, on 24 hours a day, that knows the property and answers in the guest's language about services, hours and information, and recommends the area with places chosen by the property.
When a person is needed, the request reaches the staff and stays tracked until it is closed. Every member of staff has access to the management panel. No PMS connection is needed: AURA answers with the information entered by the property.
Business: connected to the PMS, it sells your services
The Business plan includes everything in Base and adds the connection to the property management system the property already uses. From there AURA can sell: guests order room service, breakfast, the spa or late check-out by voice, and the amount goes straight on the room bill.
Requests and sales end up in a report available whenever you want. If the PMS is not yet among those connected to AURA, we make the connection; in that case it takes a few more weeks to implement.
Business Plus: coordinates the departments
The Business Plus plan includes everything in Business and organises requests by department: each request goes straight to whoever has to handle it, and each department has its own queue and response times. AURA also connects to department systems, such as the restaurant, spa and maintenance.
Service availability is guaranteed by contract, and remote support comes with guaranteed response times and a dedicated contact.
How the price is calculated
The fee is monthly, per room, and depends on the chosen plan. It includes the device, installation and maintenance. The plans differ in what AURA can do, not in the size of the property: a small hotel can choose Business Plus, a large one can start with Base.
After a first contact the property receives the commercial proposal with every item listed separately.
What every plan includes
- The first month is a trial and there is no fee
- The in-room devices are included and remain Auralink's property
- If a device breaks we replace it, at no extra cost
- The devices are renewed on a minimum 36-month cycle
- The subscription can be stopped whenever you want
How the trial month works is explained on the page the trial month.
What people ask us
about the plans?
-
The fee is monthly, per room, and depends on the plan. It includes the device, installation and maintenance. The commercial proposal, with every item listed separately, comes after a first contact.
Request the proposal → -
No: the plans differ in their active functions, not in the size of the property. The number of rooms matters for the price, because the fee is per room.
-
The Business plan, which connects AURA to the PMS. Room-bill charging is included in Business Plus too.
A proposal
for your rooms
Tell us how many rooms the property has and what you need: we send you the proposal with every item listed separately, and the first month is a trial with no fee.